Bloom, Responsible Finance

Our Commitment

We have a responsibility to you, our customers, to be open and honest, to treat you fairly, and to be safe and secure.

These principles affect everything we do. The way we lend money is no exception. This page tells you about our approach. It also outlines what we ask of you in return. If you have any queries, please don't hesitate to ask.

We take our responsibility as a finance provider seriously. 

What can you expect from us as a responsible lender?

• products and lending criteria designed to meet your needs.
• competitively priced products that we promote in a balanced way showing the risks as well as the benefits.
• clear information on the cost of your advance, any fees and charges and our terms and conditions in simple to understand language 
• an assessment of your ability to make regular payments and repay using appropriate credit assessment techniques, before providing finance.
• under strict controls, we may share credit data with other lenders both to improve the quality of our decisions and to reduce the risk of you becoming over-committed.
• your personal information treated confidentially and in accordance with Data Protection legislation.
• prompt and professional handling of any queries or complaints you may have.
• considerate treatment of payment issues and arrears. If for whatever reason you cannot repay your advance, we promise to work with you to find a solution.

We Ask That You

• Are confident that your business can continue to trade and therefore pay back the amount advanced
• Keep us informed of changes to your business, such as a change in market conditions or a new competitor. Our business advisors may be able to help
• understand the terms and conditions on which the money is borrowed, seeking further information and help if needed.
• decide for yourself how much you wish to borrow, up to the maximum we will lend based on your circumstances